Products & bolt-ons

Functional products (clinic apps) added on top of a paid platform tier, plus implementation services for external integrations. Every product is free to test in Sandbox (simulated calls/messages + basic AI, synthetic data); going live (real calls/PHI) needs a BAA tier (Starter+). À la carte on any paid tier; usage products include their own monthly bundle and meter overage. Annual = 10% off.

Estimate your cost →Go to store

Listed prices exclude payment-processing fees (3.5% + $0.40 per transaction) and any applicable taxes, added at checkout. All usage/overage rates are set above our cost.

Product	Base fee	Metering	Compliance	Availability
Phone Agent	$199/mo	metered over 200-min bundle · $0.35/min	PHI → BAA	Starter+ · 200 min/mo included
Digital Assistant	$299/mo	voice 200 min ($0.35 over) + 2,000 msgs/mo incl ($0.03 SMS / $0.01 email over)	PHI → BAA	Starter+ · superset of Phone Agent
Patient Portal	$99/mo	per-seat · base covers 2 providers, then $29/provider	PHI → BAA	Starter+ · scales by clinician seats

Phone Agent

$199/mo

200 min/mo included, then $0.35/min

Conversational inbound voice agent — booking, reschedule, cancellation, waitlist join, identity verification, transfer to staff, plus outbound waitlist call-backs.

What you get

24/7 inbound call answering
Book, reschedule & cancel appointments
Verify patient identity
Answer common questions (hours, location, services, insurance accepted)
Take prescription-refill requests
Capture & route messages to staff
Outbound confirmation & callback calls
Custom greeting, voice & persona for your practice

Voice & SMS scope (this add-on)

Inbound voice: book, reschedule & cancel by phone
Voice waitlist join
Outbound voice waitlist call-backs when a slot frees up

PHI → BAA

Digital Assistant

superset

$299/mo

200 voice min + 2,000 messages/mo included

Chat, web, and SMS assistant (superset of Phone Agent): patient-portal interactions, administrative workflows, and SMS waitlist offers with one-tap booking links.

Adds over Phone Agent (everything in Phone Agent, plus)

Appointment reminders + confirmations (SMS / email / portal)
No-show recall + waitlist fill
Recall / preventive-care outreach campaigns
Post-visit follow-ups + intake collection
Async / batch tasks (not tied to a live call)

Voice & SMS scope (this add-on)

Chat & web assistant
SMS conversations
SMS waitlist auto-offer with one-tap booking links

PHI → BAA

Patient Portal

$99/mo

base (2 providers), then $29/provider

Patient self-service surface — your patients manage their own care online.

What you get

Online self-scheduling + waitlist
Secure patient–practice messaging
View results, visit summaries & documents
Digital intake & consent forms
Online bill pay
Your practice branding (on Growth+ tiers)

PHI → BAA

Platform add-on · light programmatic access for clinics

API & webhooks

add-on

$49/mo · Starter+

Basic programmatic access for clinics — API keys, signed webhooks, read access to your FHIR data at your tier’s rate limits. Full builder scale (SDK, sandbox, multiple environments, high throughput) → Developer & platform access.

Implementation services · external EHR / HL7 / X12 — one-time assisted setup (we don’t run integrations on your behalf)

Self-serve integrations

Included

Generic FHIR endpoint, signed webhooks, simple HL7v2 feeds — your team configures these via the API & webhooks add-on + the Connections UI. No sales involved.

Implementation services

Contact Sales · one-time, scoped

Connect to your EHR (Epic, Cerner, athenahealth, and others), build custom HL7v2 / X12 interfaces, and migrate your data — scoped & quoted per engagement: registering the connection with your EHR, data mapping, validation, and go-live.